Technical support

Have you tried one of these?


Visit our online manual platform and check out the manual for your Vertex item.


Go to our forum and talk to other makers about your problem.


In case you did not find the answer you were looking for on the Velleman for Makers forum or in the manual, please send us a support ticket via and we will try to help you as soon as possible. Describe your question or problem in English and if possible, include pictures. Also, please refer to the forum post that you have created so we can answer your question in the comments. This way, other makers may benefit from our feedback.

If you have a question about your order, shipping status or return, please visit our customer service page.